Frequently asked questions
Delivery, payment, returns, and orders for Jossy Home Essentials.
How fast is delivery?
Accra orders placed before noon usually leave the same day when the item is in stock. Pickup at Lartebiokorshie, Radio Gold is free and often ready the same day. Other regions take a few working days. The fee for your area is shown at checkout.
How can I pay?
Mobile Money to 0598632664 (Jossy Home Essentials), bank transfer to Agricultural Development Bank in the same name, or pay on delivery. Card checkout is available when Paystack is connected. Every order has an invoice.
What is the return policy?
Unused items in their original packing can be returned within 7 days of delivery. Read the full return policy or email josebaby70@gmail.com with your order number.
Are the products authentic?
Yes. Every piece is stocked and sold by Jossy Home Essentials. We do not list goods we cannot stand behind.
Where do I see my order?
Sign in and open Orders. Guests can use the confirmation page shown after checkout.
Do you ship outside Accra?
Yes. Greater Accra is the fastest. Ashanti, Central, Western, Eastern, Volta, and northern regions are listed at checkout with their fees. You can also choose free pickup at the shop.